Order Changes

There are many reasons why this could be the case, we would recommend checking your courier tracking link.

COLLECTION FROM POST OFFICE
Where Authority to Leave (ATL) was not selected, or, if ATL was selected but a safe place to leave the order could not be identified, the order will typically be taken to a Post Office nearby. 

To confirm that has occurred, you can review your order tracking link for recent updates.

LEFT IN A SAFE PLACE
Where Authority to Leave (ATL) is given, the courier will not require a signature for delivery, and will leave the order in a safe place. 

If you maintained the ATL selection at check out, we recommend carefully checking your property for the order.

In most instances, we are unable to cancel an order once placed.

ONLINE ORDERS
Due to the speed and automation of our warehousing facilities, we are unable to cancel an order once it is placed.

Although you are able to return the order once delivered in accordance with our Returns Policy. 

Due to the speed in which we pack your order an address update is not always possible.

TRACKING NUMBER NOT YET RECEIVED
If you have just placed your order, and have not yet received a tracking number or notification the order has been packed, it may still be possible for the address to be updated.

Please reach out to our Team as soon as possible.

TRACKING NUMBER RECEIVED
Unfortunately we are unable to update a delivery address once an order has been packed and a tracking number has been allocated.

However, by contacting NZ Post on 0800 501 501 you may be able to request an update to your address with them. Please be aware that address updates may contribute to a slight delay in delivery.